Shipping & Tracking Your Order FAQs

Shipping is a variable of any ordering process that can stressful. Even a simple trip to the post office can turn into a long, grueling process. The good news is that we’ll handle the shipping of your box order.

Here are some frequently asked questions about this process:

• How much does shipping cost?

  The cost of shipping your boxes to their destination is included in the quoted, per piece price of your boxes. This means we’ll need your receiving details prior to completing your quote.

• What information is needed to ship my order?

  Before we can confirm your order, we’ll need the details of your receiving location. These include:

  1. Receiving Address

  2. Receiving Contact & Phone Number

  3. Delivery Requirements

     1. Do we need to schedule an appointment prior to delivery?

     2. Does your receiving location have dock, or will a lift gate be needed for delivery?

     3. Are there any specific requirements for pallets or load tags?

  Check out our blog “How to Avoid Delays: Working With a 3PL” to learn more about setting yourself up for success when it comes to managing your shipments to a third party receiving location.

• How will my order ship?

  Most orders will be shipped on pallets via an LTL (less-than truckload) or an FTL (full truckload). An LTL makes stops for multiple customer shipments, up to ~6 pallets per customer. An FTL has a designated driver and goes directly to your receiving warehouse with only your order.

  If you’re ordering in smaller quantities, and your boxes are able to ship via parcel, that is also an option. We’ll need to know prior to quoting your order if you are unable to accept pallets or prefer to receive your boxes via UPS parcel post.

• What if my receiving location changes?

  Any changes made to your delivery location will be subject to re-quote, and cannot be made once the order is in transit. You’ll be responsible for any re-routing of your boxes post-shipment.

• What happens when my order is ready to ship?

  We take care of the shipping logistics for your order. Here’s what will take place:

  1. We’ll alert you via email that we are preparing the shipment.

  2. We’ll book arrange shipment and book a carrier driver

  3. We’ll email you a pack slip with shipment details, carrier info and a PRO (tracking) number.

  4. We’ll track your order along with you to make sure it delivers without issues.

• How do I track my order in transit?

  The carrier and PRO (tracking) number will be listed on your pack slip. You can do a simple Google search for the carrier’s site and plug that PRO # into their tracking system.

If you have additional questions about shipping or tracking your order, our team is on standby and ready to help.